Trust & safety

Neuvago is developed as a general wellness device intended to support relaxation, stress support, and nervous system awareness through non-invasive auricular stimulation.

It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We believe wellness technology should be thoughtfully designed, clearly explained, and easy to use with confidence.

Neuvago uses non-invasive auricular stimulation, meaning the device is intended to deliver stimulation externally through the ear without surgery, implants, or invasive procedures.

This non-invasive approach is intended to make the product more accessible for general wellness use and easier to integrate into everyday routines.

Safety is considered throughout the product development process, from industrial design and component selection to charging behavior, materials, usability, and product instructions.

Our goal is to create a device that feels comfortable, intuitive, and reliable in normal consumer use.

This includes attention to areas such as everyday usability, electrical design, charging and battery considerations, materials, and clear user guidance.

Neuvago devices are intended to be designed and manufactured in accordance with applicable safety and compliance requirements for consumer electronic products.

Depending on market and product configuration, this may include areas such as electrical safety, electromagnetic compatibility, battery safety, environmental compliance, technical documentation, and product traceability.

For products placed on the European market, CE conformity plays an important role in demonstrating compliance with relevant requirements.

Trust begins with clear communication. Neuvago is marketed as a wellness device, not a medical device.

The device is intended to support general wellness goals such as relaxation, stress support, and autonomic balance. It is not intended for diagnosis or treatment of disease.

We believe that clearly defining intended use is essential for user trust and responsible product communication.

Scientific research related to the vagus nerve, autonomic regulation, stress physiology, heart rate variability, and non-invasive stimulation continues to grow.

Neuvago may reference published scientific research for educational purposes. However, scientific references do not mean that Neuvago is a medical treatment or that individual users will experience the same outcomes described in research settings.

We aim to present scientific information responsibly, with context and without overstating what a consumer wellness product is designed to do.

Because Neuvago is intended for personal use, comfort and material choice are important parts of the user experience.

We aim to use materials and components appropriate for consumer wellness products, with attention to comfort, durability, and normal everyday use.

Rechargeable wellness devices must also be used responsibly. Users should follow product instructions related to charging, storage, and handling, and discontinue use if any part appears damaged or unsuitable for use.

Safe use of any wellness technology also depends on the user. Neuvago should always be used in accordance with the instructions provided with the device.

Users should stop use and seek professional advice if they experience discomfort, irritation, or concerns related to product use.

Individuals with underlying medical conditions, implanted electronic devices, pregnancy, or concerns regarding electrical stimulation should consult a qualified healthcare professional before use.

We believe long-term trust is built through responsible claims, transparent product information, clear safety guidance, and consistent compliance practices.

Our goal is not only to create a well-designed product, but to help users understand what the product is, what it is intended for, and how to use it responsibly.